- SERVER CONNECTION STATUS NOT CONNECTED OUTLOOK FOR MAC 2011 IMAP SOFTWARE
- SERVER CONNECTION STATUS NOT CONNECTED OUTLOOK FOR MAC 2011 IMAP PASSWORD
In this case change “Use the following type of encrypted connection” to TLS.
For “Outgoing server ( SMTP)”, remove “25” if that is what you have, and first try entering 587. SERVER CONNECTION STATUS NOT CONNECTED OUTLOOK FOR MAC 2011 IMAP PASSWORD
“Require secure password authentication” should not be ticked. Select “Use same settings as my incoming mail server”.
Click the second tab along, “Outgoing server” and ensure “My outgoing server ( SMTP) requires authentication” is ticked. Click the “More settings…” button to the bottom right. (If you have “” it is worth changing to “smtp.gn.apc.org”.) Make sure that the “Outgoing mail server ( SMTP)” box reads “smtp.gn.apc.org” if this is a GreenNet account. Select the relevant GreenNet email account, and click the “Change” button (third from the left above that line). Outlook 2007, 20 (and Outlook 2003 SP2 and above) Save your changes and try sending email again. Next, click on the Advanced tab, under ‘Server Port Numbers’ change the Outgoing mail server port from 25 to 2525 (or vice versa, depending on which one you have there already. Make sure there is a tick in “My server requires authentication” (the “Settings” should be “same settings as incoming”). Outgoing mail ( SMTP) should read “smtp.gn.apc.org” On the “Servers” tab, check that you are using GreenNet’s SMTP server. 
Highlight your GreenNet email account, and then click on “Properties”.Go to Account Settings (Tools > Accounts).
SERVER CONNECTION STATUS NOT CONNECTED OUTLOOK FOR MAC 2011 IMAP SOFTWARE
If you’re still having problems, please let us know, telling us any error message and the software you are using. In fact this is the preferred option for security reasons.
If that doesn’t work, you might also want to try port 587, which requires STARTTLS security. If the port number listed is “25”, try altering it to “2525” and you can try “none” for “connection security” while you try to get it working (security is optional on 2525). The first time you send, Thunderbird may ask you for your GreenNet password. Make sure “Use name and password” is ticked the username is usually the bit before the sign in your email address, or the username you use to log into GreenNet Webmail. If the server name does not end gn.apc.org or, then possibly you aren’t sending out through GreenNet, and can either check with the service you are using, or switch to GreenNet. Server name should be smtp.gn.apc.org. You probably want the default, which might mention ‘smtp.gn.apc.org’. On the top right of the Account settings dialogue box you should see one or more outgoing servers. Right down the bottom of the list of accounts on the left, should be “Outgoing server ( SMTP)”. Click on Account Settings (usually on the Tools menu). The message could not be sent because the connection to SMTP server smtp.gn.apc.org timed out.” The usual symptom is that Thunderbird will try to send for about 20 seconds before giving up with “Sending of message failed. Other causes for not being able to send include an invalid recipient address: it’s usually worth recording any error message you see on screen, however cryptic. Instructions for changing the port (and sometimes which port to use) may vary depending on the exact version of the email program you are using, but the following covers most of the common ones. This is particularly likely to occur when travelling and connecting through a different ISP from normal, because the ISP may block outgoing ports as a safeguard against their connections being used to send spam. (If you’ve come here from a web search and use an email service other than GreenNet, the server names will be different depending on your email provider, and maybe some of the port numbers too.) 
All the settings mentioned are for GreenNet users. Here are the steps to follow for Outlook, Thunderbird etc to fix this. Sometimes you’ll open your email client and your email will arrive in your inbox, but when it comes to sending a message you get an error message.
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